Redressal of Grievance

1. Contact Your Assigned Representative

If you are not satisfied with our services and would like to lodge a complaint, we request that you first contact the representative or consultant from the Research Analyst Department who is your designated point of contact.

You may discuss your concerns with them, and we will make our best efforts to resolve the complaint within 1 to 7 working days.

2. Contact via Telephone

You may also communicate your grievance by calling:

Phone: +91 9552609280

3. Submit a Complaint via Email or Written Communication

Alternatively, you may send your complaint in writing or via email:

Email: varunsontakke18@gmail.com

4. Complaint Resolution Process

We will endeavor to resolve your complaint within 1 to 7 working days.

The first step is to understand the nature of your complaint and identify appropriate actions to address the issue. Once our investigation is complete, we will contact you with a detailed response regarding the outcome of your complaint.

5. Escalation to Varun Rajesh Sontakke

If you are not satisfied with the response or handling of your complaint by our representative or consultant, you may escalate the matter by emailing:

Varun Rajesh Sontakke
Email: varunsontakke18@gmail.com

Please provide complete details of your complaint. Varun Rajesh Sontakke will review the matter, contact you at the earliest opportunity, and make every effort to resolve your grievance as soon as possible.

6. Escalation to SEBI

If your complaint remains unresolved for a period of one month, you may refer the matter to the regulator:

Securities and Exchange Board of India (SEBI)

SEBI has launched a centralized web-based complaints redressal system called SCORES.

SCORES Portal:
https://scores.gov.in/scores/complaintRegister.html#

7. Online Dispute Resolution (ODR)

If your complaint is not resolved through the SCORES portal, you may initiate the dispute resolution process through the ODR Portal.

ODR Portal:
https://smartodr.in/login